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TERMS & CONDITIONS
- (a) SMS service charges are for dealing with or handling orders and/or for attending the appropriate authorities to lodge applications and/or collect processed documents and are payable by the customer whether applications are successful or not. Any non-refundable embassy, consular or other fees disbursed by SMS are also payable by the customer and are charged at cost.
(b) SMS service charges allow for up to two visits to an authority per application. Certain applications require further visits beyond the culpability of SMS. Such extra visits will each be charged at 50% of the applicable rate. Extra visits requested by the customer will each be charged at 100% of the applicable rate. Waiting time (if applicable) is charged at 100% of the normal rate.
- (a) All payments received with or during progress of an application are accepted as a deposit until the completion and invoicing of the order.
(b) Should an order be cancelled before lodging has taken place, the service charge element of the deposit will be non-refundable. Any remaining non-disbursed embassy fee or disbursal element of the deposit will be refundable.
- Settlement terms: Payment with application or
Payment on invoice.
Strictly nett.
Statements are not issued.
- SMS are not obliged to process applications, should any previous invoiced amount remain unpaid and be outstanding for over 5 days.
- Any information supplied, advice given or service performed by SMS, whether gratuitously or not, should not be regarded as authoritative and is based only on the knowledge and experience of SMS and their understanding of the various consular, visa regulations and requirements in accordance with the latest information at their disposal. Regulations, requirements, fees and processing times can change without notice and/or without notification to SMS. Customers should be aware that travel arrangements should not be confirmed until the required visa or equivalent travel authority documentation has been obtained.
- Visa regulations, requirements, fees and processing times can vary depending on the nationality, residency status, vocation or personal details of the applicant; the reason for the visit or intended length of stay; the means of travel, travel route or onward destination; the number of entries requested, required or granted; and sometimes on ‘fine line’ interpretation. Consular and other authorities may add or vary requirements on any individual application at their discretion. SMS will use their best efforts to advise customers in order to submit applications in accordance with their understanding of the relevant consular requirements and cannot be held liable or responsible, under any circumstances, for such information supplied, advice given or service performed in good faith. The embassy and consular fees disbursed may differ from the amounts expected and are charged at cost. SMS do not control and therefore cannot guarantee the time required or taken by consular or other authorities to consider and process applications.
- No liability can attach to SMS for any decision, act, default, error, omission, misinterpretation, loss, damage, non-delivery or delay on the part of any embassy or consular authority or translation service etc.
- The provision of a complete and correct application together with the required supporting documents, evidence, authority or information is the sole responsibility of the customer. SMS reserve the right to withhold lodge of an application, pending consultation with the customer, if in the opinion of SMS the application or accompanying documents do not meet the requirements of the relevant authority to support the type of application intending to be made. No liability can attach to SMS for any delay so caused.
- SMS do not warrant any specific time for performance and shall have no liability in respect thereof.
- SMS will use their best efforts to expedite and execute applications to customers’ requirements and may engage agents or subcontractors in the performance of these efforts. SMS and subcontractors engaged on their behalf to perform all or any part of their duties cannot be held liable for any failure in performance out of their control and the liability to customers of these subcontractors shall not exceed that of SMS.
- Whilst in the care of SMS the administration, handling, storage, route and transportation means of documents shall be at the absolute discretion of SMS.
- SMS cannot accept any responsibility, actual, financial or consequential, for any loss, damage, non-delivery or delay of documents whilst they are out of their ‘on hands’ control, e.g. whilst they are in the care of an embassy, translation service etc., or when entrusted to the post or other mailing, dispatch or courier service, bike or cab. Once documents are entrusted to an outside third party, consular or carrier, the duties of SMS have passed their relative stage of completion and SMS have consigned the documents for and on behalf of the customer. The customer must therefore initiate any claim directly to the third party and the involvement of SMS is limited only to offering all possible assistance.
- All orders are accepted on the basis that the responsibility of SMS is limited to the value of their service charge and/or the replacement cost of any documents for any loss, damage, non-delivery or delay no matter how occasioned and SMS shall only be liable if such loss, damage, non-delivery or delay is due to the negligence or default of SMS. SMS accept no responsibility for economic, financial or consequential loss.
- Completed documents will be returned in accordance with the latest verbal or written instructions received from the customer. In the absence of specific instructions, SMS will dispatch documents as they feel appropriate in consideration of their urgency or importance or in accordance with their standard procedure for the time being in practice, at their discretion. All dispatch charges will be charged to the customer and unless already paid will be subject to invoicing and settlement as per these terms and conditions.
- On receipt of processed applications, customers are required to check carefully and satisfy themselves that the documents meet their intended purpose. Before dispatch of documents SMS undertake a cursory check but the speed of operation and variance of data specified prohibit intensive examination of all quoted details.
- SMS are not a common carrier and are serving in the capacity of agent on behalf of their customers in all situations.
- All transactions between SMS and their customers are subject to these Terms and Conditions, which shall be governed by law and be within and subject to the exclusive jurisdiction of Dubai courts.
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Foreign Visa Applications
 Since September 2001 the need to satisfy the requirements of any visa application has become (and continues to become) more and more exacting.
Officials in visa sections of embassies and consulates are more and more concerned that they should not be the one responsible for granting an application unless it meets the full requirements and criteria, meticulously.
Even then, they are increasingly looking for reasons to make the applicant furnish more information on what would normally be understood from their written instructions and guide lines.
SMS is continually revising their records to update every detail of what is required. Not all of these adjustments and refinements can be explained and detailed in the information supplied on this (or any) website.
We will supply you with details of our latest understanding of the particular distinction that the embassy is seeking in their requirements. We are often not able to make this crystal clear in our written instructions and if this is the case we will of course speak to you to explain.
What service do we give?
- We specialize in the processing of Visa applications.
- We are not a travel agent or a job recruiting agent.
- We process applications purely in the interests of the applicant.
As part of our service and normally included in our basic service charge we will:
- Advise you on the minimum consular requirements for your application;
- If required, supply a detailed list of requirements for the application you are making;
- If required, advise on visa validity relative to your travel plans;
- Advise you on the normal consular processing times for the application you are making;
- Advise you on the normal expected consular fees for the application you are making;
- Check each application for presentation and minimum requirements before submission;
- Contact you personally on any query the day your application is submitted;
- Offer an individual, speedy and personal service;
- Lodge and collect your application by hand at the relevant embassy, high commission, or consulate using only our own couriers;
Return your passport and documents to you according to your preference.
SMS have used their best efforts to provide correct information but
the accuracy and completeness of the above cannot be guaranteed and
therefore the information should not be regarded as authoritative.
Requirements for applicants holding UAE Investors visa &
applying for Business visit visa of a foreign country
- Passport - original & copy with residence visa page
- Passport size color photos - 4 nos.
- Trade license Copy
- Company partners list issued from DED.( in case of investor )
- Memorandum of association / Service agent Cont. Copy
- Application form ( signed as per passport )
- No objection letter from sponsor – original ( In Arabic language if applying for any Arab Nations )
- Personal bank statements for Three months – Original & copy
- Company Bank statements for six months – original & copy
- Invitation letter from principal companies – Original
- Hotel / Ticket reservation – Copy
- Authorization letter for SMS in Arabic / English – Original
- Official fees + SMS service charges.
- Medical Insurance ( for Schengen states only )
Terms & Conditions :
- SMS shall not be liable for delay incase the above listed documents are not provided, upon request.
- SMS shall not be liable for the processing time taken by the concerned Embassy / Consulate.
Requirements for applicants holding UAE Investors visa &
applying for Tourist visa of a foreign country
- Passport - original & copy with residence visa page
- Passport size color photos - 4 nos.
- Trade license - original & Copy
- Company partners list issued from DED.( in case of investor )
- Memorandum of association / Service agent Cont.- original & Copy
- Application form ( signed as per passport )
- No objection letter from sponsor – original ( In Arabic language if applying for any Arab Nations )
- Personal bank statements for Three months – Original & copy
- Company Bank statements for six months – original & copy
- Hotel / Ticket reservation – Copy
- Authorization letter for SMS in Arabic / English – Original
- Official fees + SMS service charges.
- Medical Insurance ( for Schengen states only )
Terms & Conditions :
- SMS shall not be liable for delay incase the above listed documents are not provided, upon request.
- SMS shall not be liable for the processing time taken by the concerned Embassy / Consulate.
Requirements for applicants holding UAE Employment visa &
applying for Business Visit visa of a foreign country
- Passport - original & copy with residence visa page
- Passport size color photos - 4 nos.
- Trade license - Copy
- Application form ( signed as per passport )
- No objection letter to travel from sponsor mentioning company bearing the travel expenses – original ( In Arabic language if applying for any Arab Nations )
- Letter of Employment stating profession, salary & period ( In Arabic language if applying for any Arab Nations )
- Company Bank statements for six months – original & copy
- Invitation letter from principal companies – Original & copy
- Hotel / Ticket reservation – Copy
- Authorization letter for SMS in Arabic / English – Original
- Official fees + SMS service charges
- Medical Insurance ( for Schengen states only )
Terms & Conditions :
- SMS shall not be liable for delay incase the above listed documents are not provided, upon request.
- SMS shall not be liable for the processing time taken by the concerned Embassy / Consulate.
Requirements for applicants holding UAE Employment visa &
applying for Tourist visa of a foreign country
- Passport - original & copy with residence visa page
- Passport size color photos - 4 nos.
- Trade license - Copy
- Application form ( signed as per passport )
- Salary Contract – Original & copy
- No objection letter to travel from sponsor – original ( In Arabic language if applying for any Arab Nations )
- Letter of Employment stating profession, salary & period ( In Arabic language if applying for any Arab Nations )
- Personal Bank statements for six months – original & copy
- Hotel / Ticket reservation – Copy
- Authorization letter for SMS in Arabic / English – Original
- Official fees + SMS service charges.
- Medical Insurance ( for Schengen states only
Terms & Conditions :
- SMS shall not be liable for delay incase the above listed documents are not provided, upon request.
- SMS shall not be liable for the processing time taken by the concerned Embassy / Consulate.
Requirements for dependants holding UAE Residence visa &
applying for Tourist visa of a foreign country
Pls. note : Infants & children visa application will not be processed, if not accompanied by an legal adult guardian.
- Passport - original & copy with residence visa page
- Passport size color photos - 4 nos.
- Application form ( signed as per passport )
- No objection letter to travel mentioning the travel expenses bored by the sponsor – original ( In Arabic language if applying for any Arab Nations )
- Sponsor passport copy with valid UAE residence visa page.
- Sponsors Bank statements for six months – original & copy
- An affidavit stating the relative as a guardian duly attested by the local court.
- Hotel & Ticket reservation – Copy
- Authorization letter for SMS in Arabic / English – Original
- Official fees + SMS service charges.
- Medical Insurance ( for Schengen states only
Terms & Conditions :
- SMS shall not be liable for delay incase the above listed documents are not provided, upon request.
- SMS shall not be liable for the processing time taken by the concerned Embassy / Consulate.
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